Something is damaged or missing after my booking

Your trust is one of our highest priorities, and we apologize for any incidents. Please report any damage or missing items by reaching out to us using the chat feature on the bottom right corner of your screen and selecting email or chat.

We'll review the information you provide and get back to you shortly.


Have more questions?

If there's something our customer experience team can help with, you can chat with us from the hours of 6am - 12am ET (using the red chat icon on the bottom right corner of your screen), or email us any time using the email option in the chat menu. The more detail you provide, the more quickly we'll be able to assist.

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