You should never have to deal with uncertainty and we apologize for the lapse in service. We know that your time is valuable and hope you'll give us a chance to make this right.
We apologize for any inconvenience and know that you may not have the time to wait. You can chat with us from the hours of 6am - 12am ET. (using the red chat icon on the bottom right corner of your screen), or email us any time using the email option in the chat menu. The more detail you provide, the more quickly we'll be able to assist.