My pro arrived late or left early

We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability. Your professional will arrive as close to your chosen start time as they are able.

Please allow 30 minutes after your appointment is scheduled before reporting lateness.

We know you may not have time to wait, and we apologize for the inconvenience. Just go to your My Projects page and select “My Pro Hasn’t Arrived Yet”.

Did your professional finish the job to your satisfaction in record time? We’re glad to hear it! Please rate them in the Angi app.

We apologize for any inconvenience and know that you may not have the time to wait. You can chat with us from the hours of 6am to 12am ET (using the red chat icon on the bottom right corner of your screen), or email us any time using the email option in the chat menu. The more detail you provide, the more quickly we'll be able to assist.

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